You can request our Return & Refund Service:<\/b>
\n\u221a Within 30 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.<\/p>\n
\u221a Within 30 calendar days of receiving a product if the product has a manufacturing defect.<\/p>\n
Return & Refund Service will not be provided where:<\/b><\/p>\n
\u00d7 It is requested beyond 30 calendars days of receiving a product.<\/p>\n
\u00d7 A product is not delivered to TILTA within 14 calendar days after Return & Refund Service confirmation is sent from TILTA.\u00a0<\/p>\n
\u00d7 The item is not purchased from TILTA official website or Amazon store. The return and refund must be done through the original seller.<\/p>\n
\u00d7 A product sent to TILTA for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.<\/p>\n
\u00d7 A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.<\/p>\n
\u00d7 Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.<\/p>\n
\u00d7 Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.<\/p>\n
\u00d7 Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.<\/p>\n
\u00d7 Other circumstances stated in this policy.<\/p>\n
If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).<\/p>\n
Contact TILTA<\/a>\u00a0using the email address you registered for the purchase, and then provide the following information:<\/p>\n 1) Order Number: We will process your return and refund application within one or two working days after receiving your email.<\/p>\n Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.<\/p>\n The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.<\/p>\n For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.<\/p>\n Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.<\/p>\n <\/p>\n Package status shows ‘in transit’ for 7 days or less:<\/b> This situation may be quite standard, so we kindly ask you to wait patiently or contact the carrier directly. Should the package remain ‘in transit’ for more than 7 days<\/b>, please reach out to us at Contact TILTA<\/a>, and we will take the necessary steps to investigate the case with the carrier and ensure proper follow-up.<\/p>\n Package arrive Damaged<\/b>: Should you receive a damaged package, please contact us at Contact TILTA <\/a>within 7 days of delivery. Unfortunately, claims made after this period cannot be accepted. You will be required to provide photographs or videos of both the external packaging and the damaged products. Our agents will respond within 1-2 business days to evaluate the situation, at which point we will determine whether a replacement or refund is appropriate.<\/p>\n
\n2) Registered Email:
\n3) Return Product Name & Quantity:
\n4) Return Reason:
\n5) Images or Videos of Products and Intact Packaging:<\/p>\nRefund Time<\/h4>\n
Bundle Deals<\/h4>\n
Return Shipping<\/h4>\n
Lost package \/ package issue<\/h4>\n